NOC 2021 · 64409 · TEER 4

Other customer and information services representatives

Unit group 64409 of the National Occupational Classification, 2021 Version 1.0.

Express Entry’s programs draw from TEER 0 to 3, so this group is outside them. Provincial streams and other programs have their own rules.

Check which category draws this code qualifies for

What this group covers

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Example job titles

As Statistics Canada publishes them. Yours may be worded differently and still belong here.

accounts information clerk
adjustment clerk
automobile dealerships service representative
automotive repair technical advisor
bill complaints investigator
bus information clerk
bus schedule information clerk
bus service information clerk
business office service representative - telecommunications
call centre agent - customer service
client service clerk
compensation agent
complaints adjuster
complaints clerk - customer service
complaints clerk - telephone system
complaints specialist - customer service
contact centre agent - customer service
counter enquiries clerk
courtesy desk clerk
customer information service clerk - insurance
customer information service representative - retail
customer relations clerk
customer satisfaction representative
customer service adviser
customer service agent
customer service assistant
customer service clerk
customer service monitor - telephone system
customer service operator - telephone system
customer service representative - call centre
customer service representative - insurance
department store information clerk
enquiries clerk
express and freight information clerk
hospital information clerk
hotel information clerk - contact centre
inbound customer service representative - contact centre
information clerk - customer service
kiosk information clerk
lost claims clerk
lost or damaged goods claim clerk
lost-and-found clerk
lost-and-found desk clerk
maintenance service clerk
merchandise exchange clerk
order clerk - customer services
order desk agent
outbound customer service representative - contact centre
price information clerk
public relations clerk
road transport terminal attendant
route supply and return clerk
service adviser
service advisor - auto repair
service consultant - auto repair
service writer - auto repair
supply and return clerk
telephone enquiries clerk
tourism information officer
tourism information technician
tourist booth attendant
tourist information clerk
tourist information office attendant
tourist information officer

What it pays, and where it is hiring

Job Bank publishes a wage estimate and a three-year employment outlook for each occupation, region by region. Both are below as published — where an estimate is missing from the source it is missing here too, because the alternative is inventing one.

$22.00 an hour

Low $16.00, high $33.14

Where it pays most

Capitale-Nationale · Quebec$27.00
Avalon Peninsula · Newfoundland and Labrador$26.92
Côte-Nord · Quebec$26.75
Nord-du-Québec · Quebec$26.75
Lanaudière · Quebec$26.00

Economic regions only. A province’s figure is an average over the regions inside it, so including one would rank a province above its own best region and read as a finding.

By province and territory

Median wage and three-year employment outlook for this occupation, by province and territory.
Where	Median hourly	Low to high	Outlook 2025–2027
Newfoundland and Labrador	$23.08	$16.00 – $34.00	Moderate
Prince Edward Island	$16.50	$16.50 – $28.85	Moderate
Nova Scotia	$18.53	$16.50 – $25.96	Moderate
New Brunswick	$21.44	$15.65 – $31.50	Limited
Quebec	$24.10	$16.10 – $34.61	Limited
Ontario	$21.50	$17.60 – $33.17	Very limited
Manitoba	$19.00	$16.00 – $29.67	Limited
Saskatchewan	$23.00	$15.35 – $35.00	Moderate
Alberta	$22.00	$15.50 – $33.33	Moderate
British Columbia	$23.35	$17.85 – $33.65	Limited
Yukon Territory	$25.00	$18.00 – $34.00	Very limited
Northwest Territories	$28.66	$19.86 – $39.17	Good
Nunavut	$34.91	$25.30 – $50.37	Moderate

By economic region

The 71 economic regions where Job Bank publishes a wage or a rated outlook, of 72.

Median wage and three-year employment outlook for this occupation, by economic region.
Where	Province	Median hourly	Low to high	Outlook 2025–2027
Avalon Peninsula	Newfoundland and Labrador	$26.92	$16.00 – $34.36	Moderate
South Coast--Burin Peninsula	Newfoundland and Labrador	$20.24	$16.57 – $33.48	Moderate
West Coast--Northern Peninsula--Labrador	Newfoundland and Labrador	$21.50	$16.00 – $25.44	Moderate
Notre Dame--Central Bonavista Bay	Newfoundland and Labrador	$18.50	$16.00 – $38.00	Moderate
Cape Breton	Nova Scotia	$16.50	$16.50 – $19.95	Moderate
North Shore	Nova Scotia	$18.00	$16.50 – $25.64	Moderate
Annapolis Valley	Nova Scotia	$19.25	$16.50 – $24.75	Moderate
Southern	Nova Scotia	$18.53	$16.50 – $25.96	Moderate
Halifax	Nova Scotia	$19.23	$16.50 – $26.00	Moderate
Campbellton--Miramichi	New Brunswick	$22.00	$15.65 – $35.44	Limited
Moncton--Richibucto	New Brunswick	$22.13	$16.25 – $32.00	Limited
Saint John--St. Stephen	New Brunswick	$20.10	$15.65 – $29.63	Limited
Fredericton--Oromocto	New Brunswick	$19.91	$15.65 – $29.50	Limited
Edmundston--Woodstock	New Brunswick	$18.27	$15.65 – $25.00	Limited
Gaspésie--Îles-de-la-Madeleine	Quebec	$24.10	$16.10 – $34.61	Limited
Bas-Saint-Laurent	Quebec	$24.00	$16.10 – $28.00	Limited
Capitale-Nationale	Quebec	$27.00	$20.40 – $35.00	Limited
Chaudière-Appalaches	Quebec	$25.00	$21.79 – $34.00	Limited
Estrie	Quebec	$24.10	$16.10 – $34.61	Limited
Centre-du-Québec	Quebec	$23.81	$17.50 – $43.27	Limited
Montérégie	Quebec	$23.50	$18.75 – $32.76	Limited
Montréal	Quebec	$22.00	$16.10 – $32.54	Limited
Laval	Quebec	$22.00	$16.10 – $33.65	Limited
Lanaudière	Quebec	$26.00	$20.00 – $36.06	Limited
Laurentides	Quebec	$24.10	$16.10 – $34.61	Limited
Outaouais	Quebec	$23.50	$16.10 – $36.06	Limited
Abitibi-Témiscamingue	Quebec	$24.10	$16.10 – $34.61	Limited
Mauricie	Quebec	$23.00	$16.10 – $38.47	Limited
Saguenay--Lac-Saint-Jean	Quebec	$24.10	$16.10 – $34.61	Limited
Côte-Nord	Quebec	$26.75	$23.50 – $30.00	Limited
Nord-du-Québec	Quebec	$26.75	$23.50 – $30.00	Limited
Ottawa	Ontario	$23.33	$17.60 – $36.67	Very limited
Kingston--Pembroke	Ontario	$19.41	$17.60 – $27.40	Limited
Muskoka--Kawarthas	Ontario	$21.22	$17.60 – $25.00	Limited
Toronto	Ontario	$21.54	$17.60 – $32.95	Very limited
Kitchener--Waterloo--Barrie	Ontario	$21.00	$17.60 – $33.52	Limited
Hamilton--Niagara Peninsula	Ontario	$21.49	$17.60 – $35.10	Limited
London	Ontario	$21.00	$17.60 – $33.00	Limited
Windsor--Sarnia	Ontario	$19.00	$17.60 – $31.00	Limited
Stratford--Bruce Peninsula	Ontario	$21.50	$17.60 – $33.17	Limited
Northeast	Ontario	$21.50	$17.60 – $33.17	Limited
Northwest	Ontario	$22.50	$17.60 – $35.00	Limited
Southeast	Manitoba	$20.00	$16.00 – $31.82	Moderate
South Central	Manitoba	$18.27	$16.00 – $31.25	Moderate
Southwest	Manitoba	$19.00	$16.00 – $27.40	Limited
North Central	Manitoba	$18.27	$16.00 – $31.25	Moderate
Winnipeg	Manitoba	$19.50	$16.00 – $29.67	Very limited
Interlake	Manitoba	$21.00	$16.00 – $43.27	Moderate
Parklands	Manitoba	$19.75	$17.69 – $24.85	Undetermined
Regina--Moose Mountain	Saskatchewan	$25.00	$16.00 – $35.00	Moderate
Swift Current--Moose Jaw	Saskatchewan	$23.00	$15.35 – $35.00	Moderate
Saskatoon--Biggar	Saskatchewan	$21.00	$15.35 – $33.00	Moderate
Yorkton--Melville	Saskatchewan	$22.46	$15.35 – $39.00	Moderate
Prince Albert	Saskatchewan	$22.06	$19.00 – $38.00	Moderate
Northern	Saskatchewan	$22.06	$19.00 – $38.00	Moderate
Lethbridge--Medicine Hat	Alberta	$18.90	$15.60 – $28.12	Moderate
Camrose--Drumheller	Alberta	$23.08	$15.50 – $31.25	Moderate
Calgary	Alberta	$20.72	$15.00 – $33.85	Limited
Banff--Jasper--Rocky Mountain House	Alberta	$22.00	$16.75 – $34.00	Limited
Red Deer	Alberta	$23.08	$17.00 – $35.00	Moderate
Edmonton	Alberta	$23.69	$16.75 – $33.33	Moderate
Athabasca--Grande Prairie--Peace River	Alberta	$22.00	$16.75 – $34.00	Limited
Wood Buffalo--Cold Lake	Alberta	$22.00	$16.00 – $31.00	Moderate
Vancouver Island and Coast	British Columbia	$24.36	$19.23 – $30.00	Limited
Lower Mainland	British Columbia	$23.35	$17.85 – $33.65	Limited
Thompson--Okanagan	British Columbia	$25.00	$18.03 – $32.15	Limited
Kootenay	British Columbia	$22.00	$17.85 – $45.00	Limited
Cariboo	British Columbia	$23.00	$18.00 – $35.00	Limited
North Coast	British Columbia	$25.30	$21.10 – $34.94	Limited
Nechako	British Columbia	Not published	Not published	Limited
Northeast	British Columbia	$25.86	$20.83 – $35.25	Moderate

Job Bank rates employment prospects for each occupation in each economic region from very good to very limited over 2025–2027, and says “undetermined” where it has not got enough to rate. It is an assessment of prospects, not a count of vacancies.

The estimates on this page come from Labour Force Survey (2023-2024) · Small Area Estimation (2024) · Employment Insurance Survey Data (2023-2024).

Job Bank publishes an estimate for 24,364 of the 44,376 occupation-and-place pairs in this release. The rest are suppressed rather than modelled, and appear here as not published.

Wage estimates from the 2025 Wages release, revised 19 November 2025; employment outlooks from 2025-2027 Employment Outlooks - NOC 2021, released 8 December 2025. Both are updated annually. Estimates for different regions come from different surveys, so comparing two regions is exactly as sound as Job Bank’s own regional comparison and no more.

Source: Statistics Canada — National Occupational Classification 2021 V1.0; Employment and Social Development Canada — Job Bank wages; Employment and Social Development Canada — Job Bank 3-year employment outlooks. Data current as of 13 August 2026. NOC 2021 Version 1.0. The classification is versioned rather than dated — IRCC moved to it in November 2022, and a new version would be a new classification rather than an update.