NOC 2021 · 64312 · TEER 4
Airline ticket and service agents
Unit group 64312 of the National Occupational Classification, 2021 Version 1.0.
Check which category draws this code qualifies for
What this group covers
Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.
Example job titles
As Statistics Canada publishes them. Yours may be worded differently and still belong here.
- agent ticket and information - airline
- airline baggage agent
- airline cargo agent
- airline customer service representative
- airline load planner
- airline passenger agent
- airline reservation agent
- airline sales and service agent
- airline ticket agent
- baggage agent - airline
- baggage tracer - airline
- baggage tracing agent - airline
- cargo agent - airline
- cargo customer service representative - airline
- certified load control agent - airline
- certified load planner - airline
- check-in agent - airline
- client service representative - airline
- commissary agent - airline
- counter services agent - airline
- customer sales agent - airline
- customer service agent - airline
- customer service representative - airline
- flight agent
- load agent - airline
- load control agent - airline
- passenger sales agent - airline
- passenger sales representative - airline
- passenger service representative - airline
- reservation agent - airline
- reservation clerk - airline
- reservation sales agent - airline
- station agent - airline
- station services agent - airline
- ticket and information agent - airline
What it pays, and where it is hiring
Job Bank publishes a wage estimate and a three-year employment outlook for each occupation, region by region. Both are below as published — where an estimate is missing from the source it is missing here too, because the alternative is inventing one.
Across Canada
$21.00 an hour
Low $17.00, high $30.00
Where it pays most
- Moncton--Richibucto · New Brunswick$24.31
- Avalon Peninsula · Newfoundland and Labrador$24.00
- Regina--Moose Mountain · Saskatchewan$23.39
- Lower Mainland · British Columbia$22.75
- Saskatoon--Biggar · Saskatchewan$22.69
Economic regions only. A province’s figure is an average over the regions inside it, so including one would rank a province above its own best region and read as a finding.
By province and territory
| Where | Median hourly | Low to high | Outlook 2025–2027 |
|---|---|---|---|
| Newfoundland and Labrador | $20.00 | $16.50 – $35.00 | Limited |
| Prince Edward Island | Not published | Not published | Undetermined |
| Nova Scotia | $21.00 | $16.65 – $30.00 | Moderate |
| New Brunswick | $21.25 | $17.55 – $30.00 | Moderate |
| Quebec | $21.50 | $16.56 – $30.00 | Very limited |
| Ontario | $19.50 | $17.60 – $30.00 | Moderate |
| Manitoba | $18.90 | $16.00 – $29.81 | Limited |
| Saskatchewan | $22.86 | $18.41 – $29.89 | Undetermined |
| Alberta | $21.25 | $17.00 – $27.00 | Moderate |
| British Columbia | $22.75 | $17.90 – $48.08 | Limited |
| Yukon Territory | Not published | Not published | Moderate |
| Northwest Territories | $27.95 | $16.70 – $66.52 | Good |
| Nunavut | $23.50 | $19.00 – $37.00 | Undetermined |
By economic region
The 30 economic regions where Job Bank publishes a wage or a rated outlook, of 72.
| Where | Province | Median hourly | Low to high | Outlook 2025–2027 |
|---|---|---|---|---|
| Avalon Peninsula | Newfoundland and Labrador | $24.00 | $16.50 – $35.00 | Undetermined |
| South Coast--Burin Peninsula | Newfoundland and Labrador | Not published | Not published | Limited |
| West Coast--Northern Peninsula--Labrador | Newfoundland and Labrador | $21.49 | $18.76 – $26.67 | Limited |
| Notre Dame--Central Bonavista Bay | Newfoundland and Labrador | Not published | Not published | Limited |
| Halifax | Nova Scotia | Not published | Not published | Moderate |
| Moncton--Richibucto | New Brunswick | $24.31 | $19.24 – $35.39 | Moderate |
| Saint John--St. Stephen | New Brunswick | $22.00 | $17.55 – $31.25 | Moderate |
| Fredericton--Oromocto | New Brunswick | Not published | Not published | Moderate |
| Montérégie | Quebec | $21.00 | $17.00 – $25.96 | Limited |
| Montréal | Quebec | $21.50 | $16.56 – $30.00 | Very limited |
| Laval | Quebec | $21.57 | $17.00 – $29.68 | Very limited |
| Laurentides | Quebec | $21.50 | $16.56 – $30.00 | Very limited |
| Côte-Nord | Quebec | Not published | Not published | Very limited |
| Nord-du-Québec | Quebec | Not published | Not published | Very limited |
| Ottawa | Ontario | Not published | Not published | Good |
| Muskoka--Kawarthas | Ontario | Not published | Not published | Moderate |
| Toronto | Ontario | $19.80 | $17.60 – $30.00 | Moderate |
| Kitchener--Waterloo--Barrie | Ontario | Not published | Not published | Moderate |
| Hamilton--Niagara Peninsula | Ontario | Not published | Not published | Good |
| Northwest | Ontario | Not published | Not published | Good |
| Winnipeg | Manitoba | $18.90 | $16.00 – $29.81 | Limited |
| Regina--Moose Mountain | Saskatchewan | $23.39 | $18.25 – $33.02 | Undetermined |
| Saskatoon--Biggar | Saskatchewan | $22.69 | $18.82 – $32.06 | Undetermined |
| Calgary | Alberta | $21.25 | $17.00 – $27.00 | Moderate |
| Edmonton | Alberta | $21.25 | $17.00 – $27.00 | Moderate |
| Vancouver Island and Coast | British Columbia | Not published | Not published | Limited |
| Lower Mainland | British Columbia | $22.75 | $17.90 – $48.08 | Limited |
| Thompson--Okanagan | British Columbia | Not published | Not published | Limited |
| North Coast | British Columbia | Not published | Not published | Limited |
| Nechako | British Columbia | Not published | Not published | Limited |
Job Bank rates employment prospects for each occupation in each economic region from very good to very limited over 2025–2027, and says “undetermined” where it has not got enough to rate. It is an assessment of prospects, not a count of vacancies.
The estimates on this page come from Labour Force Survey (2023-2024) · Small Area Estimation (2024) · Employment Insurance Survey Data (2023-2024).
Job Bank publishes an estimate for 24,364 of the 44,376 occupation-and-place pairs in this release. The rest are suppressed rather than modelled, and appear here as not published.
Wage estimates from the 2025 Wages release, revised 19 November 2025; employment outlooks from 2025-2027 Employment Outlooks - NOC 2021, released 8 December 2025. Both are updated annually. Estimates for different regions come from different surveys, so comparing two regions is exactly as sound as Job Bank’s own regional comparison and no more.
Source: Statistics Canada — National Occupational Classification 2021 V1.0; Employment and Social Development Canada — Job Bank wages; Employment and Social Development Canada — Job Bank 3-year employment outlooks. Data current as of 13 August 2026. NOC 2021 Version 1.0. The classification is versioned rather than dated — IRCC moved to it in November 2022, and a new version would be a new classification rather than an update.