NOC 2021 · 22221 · TEER 2
User support technicians
Unit group 22221 of the National Occupational Classification, 2021 Version 1.0.
Check which category draws this code qualifies for
What this group covers
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
Example job titles
As Statistics Canada publishes them. Yours may be worded differently and still belong here.
- application support analyst
- call centre agent - technical support
- client support representative - systems
- computer help desk representative - systems
- computer help desk supervisor
- computer technician
- deskside support technician
- desktop support analyst
- hardware installation technician
- hardware technical support analyst
- help desk analyst - systems
- help desk specialist
- help desk technical agent
- help desk technician
- information technology (IT) support analyst
- information technology (IT) support technician
- personal computer (PC) support analyst
- service desk analyst
- software installation technician
- software technical support analyst
- systems support representative
- systems technical support analyst
- technical help desk agent
- technical support agent
- technical support analyst
- technical support representative - information technology (IT)
- technical support specialist - information technology (IT)
- technical support supervisor
- user support technician
What it pays, and where it is hiring
Job Bank publishes a wage estimate and a three-year employment outlook for each occupation, region by region. Both are below as published — where an estimate is missing from the source it is missing here too, because the alternative is inventing one.
Across Canada
$31.47 an hour
Low $20.50, high $49.00
Where it pays most
- Outaouais · Quebec$36.38
- Banff--Jasper--Rocky Mountain House · Alberta$35.50
- Vancouver Island and Coast · British Columbia$35.00
- Toronto · Ontario$34.50
- North Coast · British Columbia$34.44
Economic regions only. A province’s figure is an average over the regions inside it, so including one would rank a province above its own best region and read as a finding.
By province and territory
| Where | Median hourly | Low to high | Outlook 2025–2027 |
|---|---|---|---|
| Newfoundland and Labrador | $32.05 | $22.60 – $45.79 | Moderate |
| Prince Edward Island | $29.74 | $16.50 – $51.79 | Moderate |
| Nova Scotia | $26.00 | $19.00 – $41.60 | Moderate |
| New Brunswick | $27.69 | $18.50 – $40.87 | Moderate |
| Quebec | $30.77 | $22.00 – $46.15 | Limited |
| Ontario | $33.00 | $20.00 – $51.28 | Limited |
| Manitoba | $26.15 | $16.25 – $44.08 | Moderate |
| Saskatchewan | $32.00 | $19.96 – $43.34 | Moderate |
| Alberta | $30.00 | $20.19 – $57.69 | Moderate |
| British Columbia | $33.65 | $21.06 – $48.72 | Limited |
| Yukon Territory | $34.18 | $19.99 – $44.75 | Undetermined |
| Northwest Territories | Not published | Not published | Undetermined |
| Nunavut | Not published | Not published | Undetermined |
By economic region
The 66 economic regions where Job Bank publishes a wage or a rated outlook, of 72.
| Where | Province | Median hourly | Low to high | Outlook 2025–2027 |
|---|---|---|---|---|
| Avalon Peninsula | Newfoundland and Labrador | $32.82 | $21.00 – $49.45 | Moderate |
| South Coast--Burin Peninsula | Newfoundland and Labrador | $33.93 | $24.80 – $43.60 | Moderate |
| West Coast--Northern Peninsula--Labrador | Newfoundland and Labrador | $31.25 | $27.40 – $32.97 | Moderate |
| Notre Dame--Central Bonavista Bay | Newfoundland and Labrador | Not published | Not published | Moderate |
| Cape Breton | Nova Scotia | $28.55 | $18.68 – $37.59 | Moderate |
| North Shore | Nova Scotia | $30.29 | $23.00 – $46.00 | Moderate |
| Annapolis Valley | Nova Scotia | $28.85 | $18.00 – $40.87 | Moderate |
| Southern | Nova Scotia | $28.63 | $20.22 – $40.67 | Moderate |
| Halifax | Nova Scotia | $26.00 | $19.00 – $41.60 | Moderate |
| Campbellton--Miramichi | New Brunswick | $26.25 | $17.00 – $37.98 | Good |
| Moncton--Richibucto | New Brunswick | $28.37 | $19.20 – $40.87 | Moderate |
| Saint John--St. Stephen | New Brunswick | $27.69 | $18.50 – $40.87 | Moderate |
| Fredericton--Oromocto | New Brunswick | $28.87 | $22.00 – $47.12 | Moderate |
| Edmundston--Woodstock | New Brunswick | $27.69 | $18.50 – $40.87 | Good |
| Gaspésie--Îles-de-la-Madeleine | Quebec | $32.98 | $24.57 – $44.74 | Limited |
| Bas-Saint-Laurent | Quebec | $31.71 | $23.39 – $41.73 | Limited |
| Capitale-Nationale | Quebec | $32.44 | $22.75 – $43.08 | Limited |
| Chaudière-Appalaches | Quebec | $30.77 | $22.00 – $46.15 | Limited |
| Estrie | Quebec | $31.50 | $21.00 – $36.92 | Moderate |
| Centre-du-Québec | Quebec | $32.28 | $23.44 – $43.47 | Moderate |
| Montérégie | Quebec | $30.00 | $22.00 – $48.72 | Limited |
| Montréal | Quebec | $29.12 | $22.00 – $46.15 | Limited |
| Laval | Quebec | $30.00 | $20.00 – $44.00 | Limited |
| Lanaudière | Quebec | $31.91 | $24.90 – $39.00 | Moderate |
| Laurentides | Quebec | $28.57 | $21.98 – $44.10 | Moderate |
| Outaouais | Quebec | $36.38 | $27.73 – $53.92 | Limited |
| Abitibi-Témiscamingue | Quebec | $32.58 | $23.73 – $44.45 | Limited |
| Mauricie | Quebec | $32.11 | $21.59 – $45.39 | Limited |
| Saguenay--Lac-Saint-Jean | Quebec | $31.25 | $20.25 – $48.83 | Moderate |
| Côte-Nord | Quebec | Not published | Not published | Limited |
| Nord-du-Québec | Quebec | Not published | Not published | Limited |
| Ottawa | Ontario | $33.33 | $20.50 – $51.72 | Limited |
| Kingston--Pembroke | Ontario | $33.00 | $20.00 – $51.28 | Moderate |
| Muskoka--Kawarthas | Ontario | $30.88 | $19.70 – $43.79 | Moderate |
| Toronto | Ontario | $34.50 | $21.63 – $52.20 | Very limited |
| Kitchener--Waterloo--Barrie | Ontario | $32.72 | $20.91 – $48.92 | Limited |
| Hamilton--Niagara Peninsula | Ontario | $34.12 | $19.74 – $49.57 | Limited |
| London | Ontario | $33.00 | $22.00 – $43.00 | Limited |
| Windsor--Sarnia | Ontario | $29.05 | $20.06 – $43.77 | Very limited |
| Stratford--Bruce Peninsula | Ontario | $33.04 | $22.00 – $47.98 | Moderate |
| Northeast | Ontario | $30.12 | $19.20 – $46.53 | Very limited |
| Northwest | Ontario | $33.46 | $21.00 – $48.08 | Moderate |
| Southeast | Manitoba | $27.08 | $16.00 – $38.94 | Limited |
| Winnipeg | Manitoba | $26.00 | $16.25 – $42.00 | Moderate |
| Interlake | Manitoba | Not published | Not published | Moderate |
| Regina--Moose Mountain | Saskatchewan | $32.00 | $23.94 – $43.27 | Moderate |
| Swift Current--Moose Jaw | Saskatchewan | $31.35 | $22.71 – $41.77 | Good |
| Saskatoon--Biggar | Saskatchewan | $31.00 | $23.00 – $43.27 | Moderate |
| Yorkton--Melville | Saskatchewan | Not published | Not published | Moderate |
| Prince Albert | Saskatchewan | $32.73 | $21.81 – $44.59 | Moderate |
| Northern | Saskatchewan | Not published | Not published | Moderate |
| Lethbridge--Medicine Hat | Alberta | $33.73 | $24.77 – $44.34 | Limited |
| Camrose--Drumheller | Alberta | $33.58 | $24.90 – $48.15 | Limited |
| Calgary | Alberta | $33.70 | $22.65 – $49.92 | Moderate |
| Banff--Jasper--Rocky Mountain House | Alberta | $35.50 | $26.28 – $49.07 | Limited |
| Red Deer | Alberta | $33.96 | $24.91 – $41.76 | Moderate |
| Edmonton | Alberta | $33.19 | $22.60 – $52.02 | Moderate |
| Athabasca--Grande Prairie--Peace River | Alberta | Not published | Not published | Limited |
| Wood Buffalo--Cold Lake | Alberta | Not published | Not published | Limited |
| Vancouver Island and Coast | British Columbia | $35.00 | $25.00 – $44.10 | Moderate |
| Lower Mainland | British Columbia | $32.93 | $21.06 – $49.22 | Limited |
| Thompson--Okanagan | British Columbia | $33.65 | $21.06 – $48.72 | Limited |
| Kootenay | British Columbia | $34.23 | $25.84 – $49.94 | Moderate |
| Cariboo | British Columbia | $33.65 | $21.06 – $48.72 | Limited |
| North Coast | British Columbia | $34.44 | $24.13 – $47.49 | Moderate |
| Nechako | British Columbia | Not published | Not published | Moderate |
Job Bank rates employment prospects for each occupation in each economic region from very good to very limited over 2025–2027, and says “undetermined” where it has not got enough to rate. It is an assessment of prospects, not a count of vacancies.
The estimates on this page come from Labour Force Survey (2023-2024) · Small Area Estimation (2024).
Job Bank publishes an estimate for 24,364 of the 44,376 occupation-and-place pairs in this release. The rest are suppressed rather than modelled, and appear here as not published.
Wage estimates from the 2025 Wages release, revised 19 November 2025; employment outlooks from 2025-2027 Employment Outlooks - NOC 2021, released 8 December 2025. Both are updated annually. Estimates for different regions come from different surveys, so comparing two regions is exactly as sound as Job Bank’s own regional comparison and no more.
Source: Statistics Canada — National Occupational Classification 2021 V1.0; Employment and Social Development Canada — Job Bank wages; Employment and Social Development Canada — Job Bank 3-year employment outlooks. Data current as of 13 August 2026. NOC 2021 Version 1.0. The classification is versioned rather than dated — IRCC moved to it in November 2022, and a new version would be a new classification rather than an update.